Effective Date: March 2, 2026
Symmetry Media (“Symmetry Media,” “we,” “our,” or “us”) is a registered business partnership operating in Abbotsford, British Columbia, Canada. We provide marketing consulting and creative services including website design and development, custom software architecture, branding, video production, animation, and related media services.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit SymmetryMedia.ca, communicate with us, or engage our services.
We are committed to protecting your privacy in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, international privacy laws including the General Data Protection Regulation (GDPR).
If you have questions about this policy, you may contact us at:
Email: graeme@symmetrymedia.ca
Location: Abbotsford, BC, Canada
1. Information We Collect
We may collect the following types of information:
A. Information You Provide Directly
- Name
- Email address
- Phone number
- Company name
- Project details submitted through our contact form
- Communications sent via email
B. Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referral source
This information is collected through tools such as Google Analytics and advertising tracking pixels.
C. Client Project Data
When providing services, we may process information on behalf of clients, including:
- Website user data
- CRM data
- Marketing campaign data
- Media assets and project materials
In these cases, we act as a service provider or data processor, and our clients remain responsible for ensuring lawful collection of that information.
2. How We Use Information
We use personal information to:
- Respond to inquiries
- Provide marketing and creative services
- Manage client relationships
- Improve website performance and user experience
- Analyze website traffic and marketing performance
- Comply with legal obligations
- Protect against fraud or misuse
We do not sell personal information.
3. Analytics and Tracking Technologies
We use:
- Google Analytics
- Meta (Facebook) Pixel
- LinkedIn Insight Tag
These services help us understand website usage and measure marketing performance. These third parties may use cookies or similar technologies to collect information about your browsing behavior.
We do not use cookies beyond those required for analytics and marketing performance tracking.
You can disable cookies through your browser settings. You may also opt out of certain advertising tracking through industry opt-out tools.
4. Third-Party Content
In the future, our website may include embedded content from platforms such as YouTube, Vimeo, or social media networks. Embedded content behaves as if you visited the third-party website directly and may collect data according to their own privacy policies.
We are not responsible for the privacy practices of third-party platforms.
5. Email Marketing
We may offer newsletter or email marketing subscriptions in the future using third-party providers. If you subscribe:
- You may unsubscribe at any time.
- Your information will only be used for the stated purpose.
- We will not share your email with unrelated third parties.
6. Payment Processing
SymmetryMedia.ca does not collect or process payment information directly.
When we invoice clients, payments may be processed through third-party providers such as Stripe, PayPal, or financial institutions for e-transfer. Those providers maintain their own privacy and security policies.
7. Data Storage and Security
We store client files and communications using secure third-party services including:
- Cloud storage platforms
- Project management systems
- Local secured systems
We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse.
However, no method of transmission over the internet is completely secure.
8. Data Retention
We retain client project files, communications, and related records for up to ten years for business continuity, legal protection, and archival purposes. In some cases, files may be retained longer unless deletion is requested.
Website analytics data is retained according to the settings of our analytics providers.
9. International Data Transfers
Although we are based in Canada, some of the third-party services we use may store or process data outside of Canada, including in the United States or Europe.
By using our website or services, you understand that your information may be transferred to jurisdictions with different data protection laws.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent where processing is based on consent
- Lodge a complaint with a privacy authority
To exercise these rights, contact graeme@symmetrymedia.ca.
We will respond within a reasonable timeframe in accordance with applicable law.
11. Children’s Privacy
Our website and services are not directed to children under 16. We do not knowingly collect personal information from children.
If you believe a child has provided personal information, please contact us and we will take appropriate steps to remove it.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date.
Continued use of the website after changes are posted constitutes acceptance of the revised policy.
13. Contact Information
Symmetry Media
Abbotsford, British Columbia, Canada
Email: graeme@symmetrymedia.ca